Legal
Your privacy is important to FutureAbility Pty Ltd (ABN 48 643 974 314) (FutureAbility, we, us, or our). It is FutureAbility's policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate, and by any other means.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you're using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information, such as your:
We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.
These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).
We don't keep personal information for longer than is necessary. When we no longer need your personal information, we will delete it or de-identify it.
While we retain this information, we will protect it within commercially reasonable security measures to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification, including:
That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.
We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:
We may disclose personal information to:
The personal information we collect is stored and processed in Australia, United States and United Kingdom, or where we or our partners, affiliates and third-party providers maintain facilities.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction.
Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure that recipient handles your information in accordance with applicable law, including through contractual agreements or other safeguards.
Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian's permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach, including the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). If we experience an eligible data breach, we will notify you and the Office of the Australian Information Commissioner (OAIC).
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint. If you are an Australian resident, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
We may also use tracking pixels (tiny, invisible images in web pages and emails) to understand how you interact with our content, measure email engagement, and enable more relevant content delivery.
We use these technologies to:
You can manage these technologies by adjusting your browser settings to block or delete cookies, using privacy-focused browser extensions, or configuring your email client to block images. Please note that blocking all cookies may affect the functionality of our website.
We may use Google Analytics to understand how people use our website. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings.
We may use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram. You can manage this by adjusting your settings within your Meta account preferences.
Please refer to our Cookie Policy for more information.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
We use artificial intelligence and machine learning technologies in our business operations and services, including by providing AI agents and using AI tools provided by third parties. We only use these technologies when legally permitted and necessary for our business.
How we use AI: We use AI technologies to provide AI agents to our customers for managing business processes (such as mailbox processing, intake and triage workflows, contract renewal management, and invoice processing). We may also use AI technologies for internal business purposes, including to:
Data protection and security: When we work with third-party AI providers, we ensure they handle your personal information in accordance with privacy laws through contractual requirements and appropriate safeguards.
Your rights and our commitments: Any information generated or inferred about you by AI technologies is treated as personal information, and you maintain all the rights outlined in this privacy policy.
Transparency and control: We'll inform you when AI is used to make decisions that may significantly affect you. We maintain human oversight and review of significant AI-generated decisions. Our staff are trained to understand AI limitations and verify outputs before relying on them. We implement processes to verify the accuracy of AI-generated outputs.
Security: We use appropriate technical and organisational measures to maintain the security and integrity of your personal information. We regularly test and monitor AI outputs for accuracy and reliability.
Risk mitigation: We regularly assess and document risks associated with using AI to process personal information. We implement appropriate measures to address these risks. We continuously monitor AI performance and regularly review their impact.
At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.
If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.